Automated Claims Processing for Global Insurer

Global Insurance Corp

The Challenge

The Challenge

Global Insurance Corp was processing thousands of claims per week across multiple lines of business, relying on manual review workflows that averaged several business days per claim. High error rates drove costly rework cycles and regulatory exposure.

Our Approach

Our Approach

We conducted a 4-week operational audit of their claims lifecycle, mapping every decision point, data dependency, and exception path. From there, we designed an AI-first architecture that could triage, assess, and route claims with minimal human intervention while maintaining full audit trails.

The Solution

The Solution

HAKO deployed an intelligent claims assessment pipeline powered by document extraction, natural language understanding, and predictive risk scoring. The system auto-processes standard claims end-to-end and surfaces complex cases to senior adjusters with pre-populated recommendations, reducing average cycle time by 75%.